Privacy & Data Protection Policy

At NatriGlo, we are committed to safeguarding the privacy of our website visitors and customers. This policy sets out how we treat your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website, you hereby consent to our Privacy Policy and agree to its terms. We encourage you to read this alongside our Terms of Service.

1. How We Use Your Information

We process your data under the following lawful bases: Contractual Necessity (to fulfill your orders), Legal Obligation (for tax/accounting), and Consent (for marketing).

• Order Fulfillment: Processing payments, preventing fraud, and shipping your organic skincare products.
• Website Personalisation: Improving your browsing experience and understanding customer behavior.
• Communication: Providing customer service updates and responding to inquiries.
• Marketing: Sending newsletters and promotional offers (only where you have explicitly opted in). You may opt-out at any time.

2. Cookie Policy

Our website uses cookies to optimize your experience. A cookie is a small file stored on your browser that allows us to recognize you on return visits.

3. Data Retention & Security

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy.

• Comments: Metadata is retained indefinitely to allow for automatic approval of follow-up comments.
• Account Data: Registered users can view, edit, or delete their profile information at any time.
• Legal Obligations: Certain transaction data must be kept for 6 years for UK tax purposes.

4. Your Statutory Rights

Under UK GDPR, you have the following rights regarding your data:

• The Right to Access: Request a copy of the data we hold about you.
• The Right to Rectification: Request that we correct any inaccurate information.
• The Right to Erasure: Request that we delete your data (the “Right to be Forgotten”).
• The Right to Object/Restrict: Object to our processing of your data for specific purposes.

To exercise these rights, please contact us. If you are unsatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

5. Third-Party Content

Our site may include embedded content (e.g., videos, images). Embedded content from other websites behaves exactly as if you visited the other website directly and may collect data or use tracking cookies. We are not responsible for the privacy practices of external sites.

6. Contact Us

The Data Controller responsible for your information is NatriGlo. If you have any questions about this policy or our treatment of your personal data, please write to us at our registered office or via our contact page.

6. Contact & Company Information

The Data Controller responsible for your information is NatriGlo. If you have any questions about this policy or our treatment of your personal data, please contact us using the details below: